Why quality matters in customer satisfaction.

The digital shift is disrupting our current IT landscapes as well as our business models. As a result we need to rewire our IT systems, redesign how we approach our customers and ensure satisfied customers.

Whilst many organization are focused on implementing new digital technologies and supporting processes, ensuring that these technologies are cost-effectively implemented and maintained, and that they deliver the expected customer satisfaction is often neglected 

The Art of Quality and Quality Management is more than testing the software, it is a fundamental pillar in achieving customer satisfaction in the Digital Age. It addresses not only the product or service, but the underlying processes in creating, assuring, controlling and improving the products or services. It requires clearly defined quality-ensuring and quality-creating activities through the entire lifecycle of an IT project.

Quality Assurance anno 2018 requires a broad range of activities; understanding your client/user and the journey they are on, reshaping your QA organization to become more customer-centric, aligning processes across the entire organization, training of personnel and proper documentation – all of which will ensure a higher quality and ultimately lead to an increased customer satisfaction.

To achieve customer satisfaction, you need to master the art of quality! 


Meet some of the speakers 

Diego Lo Giudice
Vice President & Principal Analyst at Forrester

Michiel Boreel
Chief Technology Officer at
Sogeti Group

Trine Balle Jensen
Head of LEGO Digital Quality


Key takeaways from the conference

Experience and knowledge exchange from business leaders such as LEGO, ARLA, Novo Nordisk and more.

How quality can be a lever for innovation, IT maturity, customer satisfaction and ultimately Digital Happiness

Network with other IT leaders from Denmark and the Nordics

Gain insight into market trends that are reshaping Quality Assurance

Become ready for your digital QA transformation

About Quality Summit
Quality Summit gathers IT and QA Leaders and curates leading edge practices, trends and innovation within the field of Quality Assurance & Management. It looks at how organizations and thought leaders shape the way of business-focused QA. It gives ample opportunity to meet peers and to participate in open-minded discussions on ambitions, goals, challenges and solutions.

todo todo