Ulrik Jørgensen is Department Manager ITQA in Novo Nordiks, Denmark. With 14 years of experience from the pharmaceutical industry in differed quality related positions he knows what good quality looks like. He’s interaction with a variety of vendors have given him a strong insight into IT service companies and how they operate and engage with their customers.
Currently Ulrik is managing a team of quality specialists responsible of projects, systems and IT infrastructure. During the past 5 years, he has been part of building and integrating a new IT quality organization in Bangalore in India to support the growth of Novo Nordisk.
Mature IT Service Orchestration is Key to Customer Satisfaction
Implementing new technologies and IT services are often a strategic decision that should help the business. However, few organizations have the maturity required to orchestrate these new IT services in a value adding way for the business. Furthermore, the IT service providers them self are also not mature enough ensure full value for their customers.
Customers are often disappointed and frustrated as they don’t get the value they are promised. The key to get customers engaged and satisfied is to have a mature and well-orchestrated process across the business, from requirement gathering phase, design & development to testing. Having Quality in mind, means that the business drivers are aligned with the goal of the project. As Head of ITQA, Ulrik Jørgensen will present the learnings from Novo Nordisk and the important role of thinking Quality in the entire process.