Quality Summit
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Quality Summit 2018

Quality Summit 2018 took place on September 20th 2018 at ARKEN - Museum of Modern Art, Copenhagen. Navigate the tabs below to learn more

Customer Satisfaction - The Art of Quality

The digital shift is disrupting our current IT landscapes as well as our business models. As a result we need to rewire our IT systems, redesign how we approach our customers and ensure satisfied customers.

While many organisation are focused on implementing new digital technologies and supporting processes, ensuring that these technologies are cost-effectively implemented and maintained, and that they deliver the expected customer satisfaction is often neglected.

The Art of Quality and Quality Management is more than testing the software, it is a fundamental pillar in achieving customer satisfaction in the Digital Age. It addresses not only the product or service, but the underlying processes in creating, assuring, controlling and improving the products or services. It requires clearly defined quality-ensuring and quality-creating activities through the entire lifecycle of an IT project.

Quality Assurance requires a broad range of activities; understanding your client/user and the journey they are on, reshaping your QA organization to become more customer-centric, aligning processes across the entire organization, training of personnel and proper documentation – all of which will ensure a higher quality and ultimately lead to an increased customer satisfaction.

To achieve customer satisfaction, you need to master the art of quality! 


Revisit the speakers 

  • Enza Iannopollo
    Senior Analyst
    at Forrester

  • Michiel Boreel
    Chief Technology Officer
    at Sogeti Group

  • Trine Balle Jensen
    Head of Digital Quality
    at LEGO


Key takeaways from the conference

Experience and knowledge exchange from business leaders such as LEGO, Arla, Novo Nordisk and more.

How quality can be a lever for innovation, IT maturity, customer satisfaction and ultimately Digital Happiness

Network with other IT leaders from Denmark and the Nordics

Gain insight into market trends that are reshaping Quality Assurance

Become ready for your digital QA transformation

About Quality Summit
Quality Summit gathers IT and QA Leaders and curates leading edge practices, trends and innovation within the field of Quality Assurance & Management. It looks at how organizations and thought leaders shape the way of business-focused QA. It gives ample opportunity to meet peers and to participate in open-minded discussions on ambitions, goals, challenges and solutions.


  • Venue: ARKEN - Skovvej 100, 2635 Ishøj, Denmark (Greater Copenhagen)
  • Date: September 20th 2018
  • Conference time: 09:00 - 15:30 (breakfast & registration from 08:00)
  • Van Gogh tour & drinks: 15:30 - 17:00
  • Language: English
  • Target group: CxO, Head of Development, Head of Innovation, Head of IT Strategy, Head of QA & Testing




Opening Remarks
Claes Kongsdam, Chief Sales Officer & John Fodeh, Head of Rightshore® and Global Solutions at Capgemini


Quality improves Customer Experience and Accelerates Digital Transformation 
Enza Iannopollo, Senior Analyst at Forrester





Driving Quality in LEGO Digital Experiences as a Competitive Advantage
Trine Balle Jensen, Head of Digital Quality at LEGO


Mature IT Service Orchestration is Key to Customer Satisfaction
Ulrik Jørgensen, Department Manager ITQA at Novo Nordisk




There is More to Quality Than Just Product Quality
Henrik Mørck Mogensen, Senior Vice President at Kamstrup


Making Quality & Testing a Business Priority
Alan Andersen, CIO Nordic & EMEA Director Strategy & Architecture at L'Oréal





All-in On Agile Transformation To Improve Speed And Quality
Peter Hundborg, Senior Director at Arla


Digital Happiness
Michiel Boreel, Chief Technology Officer at Sogeti Group


Closing Remarks
John Fodeh, Head of Rightshore® and Global Solutions at Capgemini


 15:30 - 17:00

Van Gogh tour & drinks 




Michiel Boreel 

Chief Technology Officer at Sogeti Group

Michiel Boreel has over 28 years in the IT Industry. At Sogeti Michiel also established VINT (Vision, Inspiration, Navigation Trends), a think tank with the goal of inspiring customers to apply new technology in business processes. Constant theme in all of the VINT research is the question what role IT will play in the future society and how technology can be applied to create meaningful business innovation. Since the start of the institute it has published over 15 books and reports.  Based on his research, Michiel is often asked for his engaging and visionary speeches or in the role of Master of Ceremony at national and international events. Additionally he works with many clients to create in-house innovation workshops where, through a strategic dialogue, emerging technologies are translated into specific business innovation opportunities. Michiel Boreel is, as Chief Technology Officer, part of the Executive Management Committee of Sogeti and is Corporate Vice President of Capgemini.


Enza Iannopllo

Senior Analyst at Forrester

Enza is a senior analyst on the Security & Risk team and a Certified Information Privacy Professional (CIPP/E). Enza helps organizations worldwide design and execute strategies that leverage privacy to drive differentiation in the marketplace. Her research focuses on the impact of internet regulations and data privacy issues on digital business models as well as the technologies that underpin them. Her research coverage includes data protection, privacy in the context of cloud computing, analytics, and the internet of things. Enza speaks regularly at national and international executive conferences and her research is often quoted in the media, including The Wall Street Journal and Forbes.

Prior to joining the Security & Risk team, Enza was a researcher on the CIO team; before that, she was a research associate on the BT Futures team. She collaborated on a variety of research reports, covering cloud computing, analytics, smart cities, and connected business. She has also delivered Webinars and presentations to clients.



Trine Balle Jensen

Head of Digital Quality at LEGO

Trine Balle Jensen is a seasoned global digital leader. During her 11 years with the LEGO Group, Trine has taken on a large variety of strategic roles throughout the digital product value chain. Raising quality awareness and being a preserver of (one of the core) LEGO values and the LEGO culture is by far the most important one for her. Quality Play is a result of quality work carried out by motivated and skilled individuals. Trine is driven by enabling her colleagues to deliver consistent quality work in a healthy and fun environment where they learn from each other and where they can experiment and grow.



Ulrik Jørgensen

Department Manager ITQA at Novo Nordisk

Ulrik Jørgensen is Department Manager ITQA in Novo Nordiks, Denmark. With 14 years of experience from the pharmaceutical industry in differed quality related positions he knows what good quality looks like. He’s interaction with a variety of vendors have given him a strong insight into IT service companies and how they operate and engage with their customers. Currently Ulrik is managing a team of quality specialists responsible of projects, systems and IT infrastructure. During the past 5 years, he has been part of building and integrating a new IT quality organization in Bangalore in India to support the growth of Novo Nordisk.



Peter Hundborg

Senior Director at Arla

Peter Hundborg is responsible for all development of IT solutions in Arla ranging from control/monitoring of production machinery over SAP to webshops and apps. Currently driving a total transformation of IT development to increase value creation and quality applying SAFe, Scrum and Design Thinking combined with a lean startup mindset. Previous leading a large transformation program in KMD aiming to improve all aspects of performance by combining lean and agile ways of work with data driven performance management. Before that responsible for large development programs at Systematic combining CMMI and agile ways of working.


Henrik Mørck Mogensen

Senior Vice President, Electricity Division and Technology Software at Kamstrup A/S

Henrik Mørck Mogensen is responsible for the Kamstrup Electricity Business. The Kamstrup Electricity business is supporting Electricity Utilities internationally with the transformation of the electricity grid to incorporate renewable energy sources and flexible demand. Kamstrup is supporting its customers with a broad portfolio of electricity meters, communications infrastructure, back end IT systems and cloud based advanced analytics solution combined with a comprehensive service catalog ranging from field service to hosting and daily operations. Additionally Henrik is heading the Kamstrup software development, a team of approximately 150 highly skilled people, delivery software solution to all of Kamstrups Business Units.


Alan Andersen

Alan Andersen, CIO Nordic & EMEA Director Strategy & Architecture at L'Oréal

Alan Andersen has extensive experience with IT strategy, management, negotiation, process optimization, talent management, compliance and risk management. He also has experience in building new departments and has a strong drive to transform IT into future challenges. He has a background from ATP and DHL.


John Fodeh

Head of Rightshore® and Global Solutions at Capgemini

John Fodeh is a global delivery and portfolio manager at Capgemini Denmark. He has more than 20 years of experience in software testing with extensive expertise in quality management, process improvement, testing tools and strategy. John has written several articles and book contributions. He is an active member of special interest groups in software testing and a speaker at various testing conferences including SOFTECAsia. 

Claes Kongsdam

Chief Sales Officer at Capgemini

Claes Kongsdam has 20 years of leadership experience from IT service & software industries within sales, business development and operations. His true commitment is bringing value to clients - and meaning to employees - through strategic and visionary collaboration. This passion is practiced in the space of solution selling on digital transformation & optimization programs, outsourcing and other efficiency initiatives. He will engage with companies where technology possibilities are seen as enablers to reply on market demands and drive their business ambitions forward.


About Forrester
Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 675,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data and analytics, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.

Visit Forrester here: www.forrester.com


Quality Summit will be hosted at ARKEN, next to a unique exhibition of van Gogh’s works with a focus on the relations among art, humanity, nature and religion. It's been more than 50 years since the Danish public has been able to experience a large exhibition devoted exclusively to van Gogh’s paintings and drawings.

Van Gogh’s spirituality and his artistic focus on humanity and nature are unparalleled. Van Gogh was a religious artist, convinced that he could do good by creating beautiful paintings. ARKEN’s exhibition shows with 28 paintings and 11 drawings how his depictions of hard-working farm labourers and captivating landscapes in Arles were meant to express the divine in nature and mankind at a time of new departures in society when traditional faith was coming under pressure from modern philosophy and science.


Vincent van Gogh, Pollard willows at sunset, March 1888. Coll. Kröller-Müller, Otterlo


Vincent van Gogh (1853-1890) is one of the world’s best known and most important artists. His fame is due to his incredibly beautiful paintings as well as the intimate knowledge of his personal life we gain from his extensive correspondence with his brother Theo. Together these have helped to build up the ultimate myth of the artist as a tormented artistic mind that created the most beautiful works of art. Van Gogh’s works herald modernity in art, for example by opening doors to psychology and the subjective in painting, creating expressive energy with his vibrant colours, and taking ground-breaking steps towards abstraction.


Our passion for technology puts us in the forefront of technology innovation and the impact they have. To share our knowledge we have created several reports and publications which showcases original research into the likely impact and innovative application of new technologies, trends and IT systems for organisations worldwide. Here is a selection of reports:

World Quality Report 2017-18


Testing of AI - AI Quality Engineerings Skills


The Happiness Advantage Report

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